SAP Services
Application management support that keeps the landscape steady
Once a program goes live, the work changes shape: tickets, small enhancements, patching and the steady drift of a system in daily use. Our AMS capability covers that ongoing load without you holding a full internal team on standby.
Scope of support
What we cover
Incident resolution
Triage, root-cause analysis and resolution against agreed priorities and response expectations.
Minor enhancements
Small changes and configuration work delivered inside your change process, without spinning up a project.
ABAP development support
Custom code fixes, performance tuning and development of small objects with proper transport governance.
System health monitoring
Proactive checks on jobs, interfaces, performance and error queues so problems are found before users report them.
Engagement models
Three ways to buy support
Retainer
A fixed monthly capacity for predictable ongoing support, with agreed priorities and reporting.
Ticket-based
Pay for what you use. Suited to stable landscapes with occasional, unpredictable demand.
Dedicated resource
One or more named consultants embedded with your team, onshore, offshore or blended.